All orders received before 1pm PST are usually shipped the same day provided the item(s) are in stock. Any items that can not be shipped within three days are considered not in stock. We ship Monday through Friday, orders received on weekends or holidays will be processed the next business day.
We can not ship to Post Office Boxes, a Street Address is required.
Rush orders (Next Day Air, 2nd Day Air, and 3 Day) will be placed on top priority.
Orders may be drop shipped out of several warehouses around the USA. We will drop ship out of the closest warehouse to insure low time in transit.
Orders will be shipped via UPS. Some drop shipments and five dollar shipping orders will be shipped via FedEx, USPS, or other carrier. Tracking numbers will be provided on most orders. Tracking numbers are not available on some drop shipments.
All orders receive email confirmation of shipment and are updated on the Order Status page.
We do ship internationally and can provide lower cost USPS at the customers discretion; however USPS is not tracked or insured. We do not take responsibility for any orders shipped USPS. International order shipping prices will be adjusted to actual shipping cost. Please refer to our international order policies.
Returns & Exchanges
All returns require a RMA number. Please call or email Austins Trail before returning any items. Items without a valid RMA number will not be accepted.
Returns or Exchanges must be arranged within 10 days of receipt.
Returns must be unopened and in original packaging to receive return credit.
A 20% restocking fee is applied on returns and exchanges.
No returns on electrical parts, chemicals, and closeout parts.
Returns must be sent to:
ATTN RETURNS RMA #
191 Sunny Knoll Lane
Boone, NC 28607
Defective items are not warranted by Austins Trail. Returns of defective merchandise are subject to manufacturer approval.
When returning product we recommend the use of an insured and trackable shipper such as UPS or FedEX. Austins Trail does not refund shipping costs, or cover return shipping. We will not accept COD or damaged packages.
Our website is open for ordering 24/7/365. Our retail store location and phone hours are Monday through Friday 8:00 am PST Saturday 10:00 am to 3pm PST.
Competitor Price Matching
Austins Trail will consider all price matching requests. If you find a lower price from an authorized dealer of any products we carry we will do our best to match it. Please submit your price matching requests via email to firstname.lastname@example.org. Please be sure to include a link to the competing web site or the print ad out of a current magazine. After we verify the product and its price we will contact you. Please consider we will only match legitimate dealers advertised pricing on current products (this does not include closeout, blemished, auctions, ect). We reserve the right to match prices only at our discretion, please bear in mind we may not be able to match every price, but we will do our best.
Out of Stocks and Backorders
We try our best to have everything in our online catalog available 100% of the time; however we do run out of some items from time to time. If an item you order is out of stock, you will be notified within one business day of your order. Items are considered out of stock if they can not ship within three days. It is your choice to either cancel the order before we fully process it and nothing will be charged to you, or you may choose to backorder the item.
To place a backorder simply email us at email@example.com. Backorders are charged 100% up front and shipped immediately upon receiving the item in stock. You may cancel the backorder at any time; however you will be charged a 20% backorder cancellation fee. We do not always have a reliable ETA on backorders. Understand that we are at the mercy of the manufacturer to actually get more products to us, and we always do our best to get the products to you in a timely manner.
We may have other equivalent products available that are not listed on the website due to continually changing product lines. You may call or email and we will always do our best to help find you what you need.
Ground shipping is guaranteed to be delivered within 14 days. It is normally less than five days, but can take up to 14 days. We reserve the right to use any shipping provider for these orders. Shipping price listed online is not applicable on some oversize items and international orders, in these cases actual shipping via the lowest cost carrier will be charged.
Low Order Fee
Some orders under 50.00 may be subject to an 8.00 handling fee. The handling fee will only be charged if the order is being drop shipped and the warehouse requires a drop shipment fee. It will be automatically added when your card is processed.
Once you submit your order to Austins Trail and it has been processed and shipped we can not change or cancel your order. Please make sure you want the item(s) before you submit the order. Any changes or cancellations after shipment will be subject to our return policy.
Austins Trail accepts the following payment options:
" American Express
" Money Order (must clear before shipping)
" Cashiers Check (must clear before shipping)
" Wire Transfer (must clear before shipping)
International orders are always welcome. All international orders must be confirmed through us first. You may place your order online or via email. Please allow a few extra days for us to process and confirm international orders.
We always try to work with our international customers on shipping rates because we understand the high cost of getting parts to you from the US. We ship USPS Global AIRMail. USPS is generally much cheaper but is not insured and takes a few extra days. All international orders are shipped on Fridays.
Austins Trail or Outdoor Business Network is not responsible for any typographical errors, pricing errors, omissions, inclusions or any other errors on our web site. We do our best to not make mistakes, but if you find one please let us know. We reserve the right to change the website at any time.
This website, and its contents are the sole property of Outdoor Business Network, Inc. and its respective licencees and Austins Trail. Any unauthorized use or modification of any text, image, code, or content is strictly prohibited. Any use of content from Austinstrail.com requires prior written consent from Outdoor Business Network, Inc. Outdoor Business Network, Inc. will enforce its intellectual property rights to the full extent of the law.